# Support

### You can create a ticket on our support forum

Click here for open our support forum

#### Support policy

Please write your problem to us. We are ready to help.
We have changed our support policy so please read this before submitting your ticket!

- All tickets submitted on weekends or during holidays will be answered on business days.
- We only provide support for fixing bugs and questions regarding to theme features usage.
- Please be sure to provide live URL to your site, if you are not on localhost.
- You will get respond to your ticket within 48 hours or 2 business days.
- We do not provide support for additional custom modifications to our items.
- We do not provide any refunds to our products, this is handled by Envato network. For more information read this http://goo.gl/LqaLk

Dates and times we are not able to provide support for your items (Holidays)

- Weekends and Public Holidays
- Our timezone is GMT +2
Please Note: Support is limited to questions regarding the template features or problems. We are not able to provide support for code customizations or third-party plugins. If you need help with customizations of your theme then you should enlist the help of a developer.