Webbu Support

We are ready to help you.

You can create a ticket on our support forum

Click here for open our support forum

Support policy

Please write your problem to us. We are ready to help.

We have changed our support policy so please read this before submitting your ticket!

  • All tickets submitted on weekends or during holidays will be answered on business days.

  • We only provide support for fixing bugs and questions regarding to theme features usage.

  • Please be sure to provide live URL to your site, if you are not on localhost.

  • You will get respond to your ticket within 48 hours or 2 business days.

  • We do not provide support for additional custom modifications to our items.

  • We do not provide any refunds to our products, this is handled by Envato network. For more information read this http://goo.gl/LqaLk


Dates and times we are not able to provide support for your items (Holidays)

  • Weekends and Public Holidays

  • Our timezone is GMT +2

  • Please Note: Support is limited to questions regarding the template features or problems. We are not able to provide support for code customizations or third-party plugins. If you need help with customizations of your theme then you should enlist the help of a developer.